Case Study
Case Study
Custom CRM for Real Estate
We developed a scalable Customer Relationship Management (CRM) platform to help a leading real estate firm automate lead tracking and manage client communications. The solution provided a centralized database, reducing administrative time by 30%.
Outsourced Technical Support
We provide a dedicated Level 1 technical support team for a software company based in Bangalore. Our agents handle all customer troubleshooting via chat and email, allowing their core developers to focus on new features. We consistently maintain a 95% customer satisfaction rate and resolve 80% of issues on first contact.
Content Moderation & Tagging
An online media platform needed to ensure all user-submitted content met strict community guidelines. Our KPO team provides 24/7 content moderation and accurate tagging, ensuring brand safety and improving user experience. This streamlined process has led to a 98% compliance rate with their platform policies.
Financial Compliance & Reporting
A growing fintech company required expert assistance to manage its complex regulatory reporting requirements. Our finance team handles all statutory compliance, prepares detailed financial statements, and ensures timely filings. Our reliable support has enabled them to operate with full compliance and pass all financial audits.
E-commerce Customer Support
A fast-growing online retail company was struggling with high call volumes and slow email responses. Ryne Infotech provided a dedicated BPO customer support team, handling inquiries 24/7. This led to a 40% improvement in first-response time and a significant increase in customer satisfaction scores, allowing them to scale effectively.
Automated Data Entry & Verification
A logistics company was processing thousands of shipping invoices manually, leading to costly errors and delays. We implemented a technology-driven solution using OCR to automate data extraction. Our team now manages exception handling, resulting in a 99.5% accuracy rate and reducing the overall invoice processing time by 60%.
Market Entry Analysis
A technology startup needed to evaluate a new international market before launching their flagship product. Our KPO team conducted in-depth market research, competitor analysis, and financial forecasting. Our detailed report enabled them to make a confident, data-driven decision and secure a successful market entry ahead of schedule.
Legal Process Outsourcing (LPO)
A boutique law firm required expert support for legal research and document review for a large, complex case. Our KPO team, consisting of qualified legal specialists, provided in-depth analysis and summaries. This allowed the firm’s core legal team to focus on case strategy, saving them over 150 valuable billable hours.
End-to-End Payroll Management
A growing IT firm with over 200 employees needed a reliable partner to handle their complex payroll operations. As a trusted partner, Ryne Infotech now manages their end-to-end payroll, including compliance, tax filings, and query management. This has ensured 100% on-time salary processing for all employees.
Custom CRM for Real Estate
We developed a scalable Customer Relationship Management (CRM) platform to help a leading real estate firm automate lead tracking and manage client communications. The solution provided a centralized database, reducing administrative time by 30%.
Outsourced Technical Support
We provide a dedicated Level 1 technical support team for a software company based in Bangalore. Our agents handle all customer troubleshooting via chat and email, allowing their core developers to focus on new features. We consistently maintain a 95% customer satisfaction rate and resolve 80% of issues on first contact.
Content Moderation & Tagging
An online media platform needed to ensure all user-submitted content met strict community guidelines. Our KPO team provides 24/7 content moderation and accurate tagging, ensuring brand safety and improving user experience. This streamlined process has led to a 98% compliance rate with their platform policies.
Financial Compliance & Reporting
A growing fintech company required expert assistance to manage its complex regulatory reporting requirements. Our finance team handles all statutory compliance, prepares detailed financial statements, and ensures timely filings. Our reliable support has enabled them to operate with full compliance and pass all financial audits.
E-commerce Customer Support
A fast-growing online retail company was struggling with high call volumes and slow email responses. Ryne Infotech provided a dedicated BPO customer support team, handling inquiries 24/7. This led to a 40% improvement in first-response time and a significant increase in customer satisfaction scores, allowing them to scale effectively.
Automated Data Entry & Verification
A logistics company was processing thousands of shipping invoices manually, leading to costly errors and delays. We implemented a technology-driven solution using OCR to automate data extraction. Our team now manages exception handling, resulting in a 99.5% accuracy rate and reducing the overall invoice processing time by 60%.
Market Entry Analysis
A technology startup needed to evaluate a new international market before launching their flagship product. Our KPO team conducted in-depth market research, competitor analysis, and financial forecasting. Our detailed report enabled them to make a confident, data-driven decision and secure a successful market entry ahead of schedule.
Legal Process Outsourcing (LPO)
A boutique law firm required expert support for legal research and document review for a large, complex case. Our KPO team, consisting of qualified legal specialists, provided in-depth analysis and summaries. This allowed the firm’s core legal team to focus on case strategy, saving them over 150 valuable billable hours.
End-to-End Payroll Management
A growing IT firm with over 200 employees needed a reliable partner to handle their complex payroll operations. As a trusted partner, Ryne Infotech now manages their end-to-end payroll, including compliance, tax filings, and query management. This has ensured 100% on-time salary processing for all employees.
